Shipping policy

Processing time
Orders are processed within 2 business days. Once shipped, delivery typically takes 5–10 business days in total from the time your order is placed. You'll receive a confirmation email with tracking information once your order ships.

Shipping cost
We offer free shipping on all orders.

Where we ship
We currently ship to Canada and the United States. If you're outside these regions, please contact us at support@tryrestoraneck.com before ordering to confirm availability.

Delivery delays
Delivery times may vary due to carrier delays, customs processing (for cross-border shipments), or high order volume. We appreciate your patience and will do our best to keep you updated if there are any significant delays.

Order tracking
Once your order ships, you'll receive a tracking number via email. If you haven't received tracking information within 5 business days of placing your order, please contact us at support@tryrestoraneck.com.

Incorrect shipping information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@tryrestoraneck.com and we'll do our best to update it before it ships.